Terms and Conditions

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Last modified: July 31, 2024

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This Agreement outlines the terms and conditions of your enrollment in the weight loss programs offered by HealthyVue, LLC ("HealthyVue"). Our programs are designed to provide you with direct, personalized medical services tailored to meet your individual health goals. HealthyVue offers a range of program durations, including but not limited to 4-month, 3-month, and month-to-month subscriptions ("Programs"), to best accommodate your needs and preferences in pursuing weight loss and health improvement.

By enrolling in any of HealthyVue’s Programs, you agree to be bound by the terms set forth in this Agreement, which governs your participation in the selected Program. It is important that you read and understand these terms as they outline both our commitment to you and your responsibilities as a participant in our Programs.

INITIAL NOTICES:

NOT HEALTH INSURANCE. THIS AGREEMENT IS NOT HEALTH INSURANCE AND DOES NOT MEET ANY INDIVIDUAL HEALTH INSURANCE MANDATE THAT MAY BE REQUIRED BY FEDERAL LAW, INCLUDING THE FEDERAL PATIENT PROTECTION AND AFFORDABLE CARE ACT AND COVERS ONLY LIMITED ROUTINE HEALTH CARE SERVICES AS DESIGNATED IN THIS AGREEMENT.

BINDING ARBITRATION. THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES.

1. HealthyVue’s Weight Loss Program Fees.

HealthyVue offers a variety of payment plans for its weight loss Programs, designed to accommodate the diverse needs and preferences of our clients. Options may include month-to-month subscriptions and one-time payment plans, among others. Specific details regarding the current payment plans available, including pricing and duration, can be found on our website or by contacting our customer service team.

Please note, once a payment is made, whether it's part of a subscription or a one-time payment for program enrollment, it is subject to the terms of our non-refundable policy as detailed in the HealthyVue, LLC Refund Policy.‍

2. No Emergency Care; Certain Services and Items Excluded.

If you have an emergency you must dial 911. HealthyVue does not treat emergencies. HealthyVue does not offer primary care medical services, medications, or supplements.

3. No Insurance Accepted; Self-Payment Only.

The Program is a direct health care service; it is not health insurance. HealthyVue does not participate with or bill commercial health insurance plans or federal healthcare programs such as Medicare or Medicaid. HealthyVue providers may recommend you receive services not offered by HealthyVue (e.g., specialty services, diagnostic tests), but in no event will HealthyVue be responsible for any resulting medical bills.

You are solely responsible for payment of all fees for HealthyVue’s services. If you do have health insurance, your insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. HealthyVue takes no responsibility to understand or be bound by the terms and conditions of such insurance. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased.

4. Appointments: Missed/Late Cancellations, Fees, and Maintenance Calls

Virtual Consultation: We are pleased to offer the initial virtual consultation at no cost. This session allows us to understand your health goals and outline how the HealthyVue program can support you in achieving them.

Cancellation or No-Show Fee: We understand schedules can change, which is why we request that you inform us as soon as possible if you need to cancel or reschedule your appointment. Please be aware that a $25.00 cancellation or no-show fee will be charged if you cancel within 2 hours of the scheduled appointment time or fail to attend the virtual consultation.

Maintenance Calls: For individuals interested in continuing their health journey with us after completing their initial program, we offer Maintenance Calls. These calls are designed to reassess your goals, adjust treatment plans as needed, and provide ongoing support for your continued success. Please note, Maintenance Calls come at an additional charge. For more information on costs and how to schedule these calls, please contact us directly.

Repeated Missed/Late Cancellations: Regular attendance at all scheduled appointments, including Maintenance Calls, is crucial for the success of your program. Should you miss your free consultation appointment, cancel with less than 24 hours' notice more than three (3) times, or fail to attend coaching sessions for four (4) consecutive weeks or more, your account may be subject to a Pause, if eligible.

Account Pause: During a Pause, prescription renewals and coaching sessions, including Maintenance Calls, will be temporarily halted. Your program may be paused once for up to three months. Failing to reactivate after a Pause, or triggering a second Pause, will result in the forfeiture of your membership/enrollment.

5. Term and Termination.
 

Term: HealthyVue may, in its sole discretion, not accept this Agreement and return your payment to you. If HealthyVue accepts the Agreement, the term of this Agreement will begin on the date HealthyVue receives your Membership/Enrollment Fee payment and last for the length of the Membership Term you selected (“Term”).

 

Termination: Either you or HealthyVue may terminate this Agreement at any time, with or without cause, upon prior written notice. Further information about the HealthyVue’s cancellation policy is available at Refund Policy.

6. Electronic Communications.

By providing your email address, you agree to receive electronic communications via email.

7. Privacy and Confidentiality.

HealthyVue and its providers will maintain a record of the services they provide you, and will maintain the confidentiality of your medical information in accordance with applicable state law and federal law.

8. Entire Agreement; Amendment.

This Agreement sets forth the entire agreement between the parties with regard to the subject matter hereof, and supersedes all prior or contemporaneous oral or written agreements. This Agreement may be amended only in writing signed by all parties. Notwithstanding the foregoing, HealthyVue may, upon at least ninety (90) days’ notice to you, unilaterally amend the Membership/Enrollment Fees and Membership Payment Schedule at any renewal period of this Agreement and/or amend this Agreement if required by applicable law. Upon receipt of such notice, you may accept these changes or reject them by immediately terminating your Membership in accordance with Section 5 (Termination).

9. Miscellaneous.

Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.

Venue. The exclusive forum for all disputes arising under or relating to this Agreement, shall be in Okaloosa County, Florida unless such action cannot by law be brought in such forum, in which case the venue required by law shall govern.

Waiver. The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver or deprive that party of the right thereafter to that term or any other term of this Agreement.

Severability. The invalidity or unenforceability of any term or provision of this Agreement shall not affect the validity or unenforceability of any other term(s) or provision(s).

Successors. This Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors, assigns, heirs, executors and administrators.

No Assignment. You may not assign your rights, duties and obligations under this Agreement without the prior written consent of HealthyVue, whose consent may be withheld for any reason. Any attempt to assign said rights, duties and obligations without the prior written consent of HealthyVue will be null and void and of no force or effect. HealthyVue may assign this Agreement with thirty (30) days’ advance notice to you.

Counterparts. This Agreement may be executed electronically in one or more counterparts, all of which together shall constitute only one agreement.

Notices. Any communication required or permitted to be sent under this Agreement shall be in writing and sent via electronic mail (a) to HealthyVue at support@thehealthyvue.com and (b) to you at the email or the address you designate at signature.